Telehealth Consent

Your consent

By registering and ticking the telehealth consent box, you confirm that you understand and agree to receive medical care via video consultation where appropriate.

What telehealth involves

• Consultation with a registered doctor via Google Meet or Zoom.
• Sharing of health information through our secure patient dashboard and questionnaires.
• Possible issuance of prescriptions, referrals, or follow-up plans after the call.
• Storage of consultation records in line with our Privacy Policy.

Benefits

• Access care from home without travel for routine consultations.
• Structured questionnaires so your doctor is prepared before the call.
• Digital access to prescriptions, invoices, and follow-up booking.

Limitations & risks

• Physical examination is limited — the doctor relies on your history, appearance on video, and any data you provide.
• Technical issues (poor connection, audio failure) may interrupt or require rescheduling.
• Some conditions require in-person assessment, blood tests, or hospital care instead.
• Prescription decisions depend on clinical judgement and may not always be appropriate remotely.

Privacy & confidentiality

Consultations are confidential subject to legal exceptions (e.g. mandatory reporting, court orders). Choose a private location for your video call. We use secure systems but cannot guarantee your local network is uncompromised — use trusted Wi‑Fi where possible.

Right to withdraw

You may withdraw consent for future telehealth services at any time by contacting the clinic. Withdrawal does not affect the lawfulness of care already provided. Some records must still be retained for clinical and legal reasons.

Alternatives

You may seek in-person care at Klinik Meditech or another registered clinic instead of telehealth. The doctor will advise if your case is better suited to face-to-face consultation.